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Question 2: |
How can donors obtain their donation receipt? |
Answer: |
Depending on their ways of donation, donors can request donation receipts as follows:
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By e-mail (credit card): Please fill in all fields in the on-line donation form as far as possible so that we may mail the receipt to you based on the information provided.
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By cheque: Please provide information on the intended receipt name and return address when forwarding your cheque to us so that we may mail the receipt to you.
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Through bank: Please forward the original copy of the pay-in-slip (customer receipt) together with information on the intended receipt name and return address to us so that we may mail the receipt to you.
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In person: Please advise our staff of the intended receipt name and return address so that we may issue receipt to you on spot and keep a mailing contact.
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By PPS: owing to operational constraint, we are unable to collect your personal information for sending donation receipts.
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Question 3: |
How long do donors have to wait for donation receipts after making donation? |
Answer: |
Depending on their ways of donation, donation receipts would normally be issued to donors in the following time frame:
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By e-mail (credit card): around 2-3 weeks after receiving e-mail (we have to receive payment from the bank first)
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By mail-in cheque / pay-in-slip (original customer receipt): around 1-2 weeks after receiving the cheque / pay-in-slip (original customer receipt) (pending bank's confirmation)
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In person with cheque: around 1-2 weeks after receiving the donation (pending bank's confirmation)
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In person with credit card: around 2-3 weeks after registering the credit card information (we have to receive payment from the bank first)
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In person with cash / pay-in-slip (original customer receipt): instantaneous
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Question 4: |
Can donors earmark the use of their donations? |
Answer: |
You can earmark your donations for any kind of services provided by us, such as free medical and free funeral services. |
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Question 5: |
What types of donations are accepted by Tung Wah? |
Answer: |
In addition to monetary donations, we welcomes other forms of donation such as donation of properties, shares, valuable items, and bequests, etc. |
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Question 6: |
How can donors make donation to Tung Wah automatically and periodically? |
Answer: |
In order to minimize repeated procedures, you can choose to make donation through credit card or bank transfer automatically and periodically, however, you need to give instructions to us for credit card payment or the bank concerned for auto-pay service regarding your donated amount and frequency. |
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Question 7: |
What kinds of acknowledgment would be offered to donors for their support? |
Answer: |
Depending on the donation amount and donation scheme you prefer, we will offer various acknowledgment arrangements to you including naming of service centre, installation of porcelain photo and acknowledgment plaque at our service centres, presentation of donation cheque at fund-raising events, free dinner coupons, free tickets, and acknowledgment on printed matters, etc. |
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