員工關係及發展 EMPLOYEE RELATIONS AND DEVELOPMENT 167 人力資源管理策略 Strategies of Human Resources Management 培養關愛機構文化 Nurturing a Caring Corporate Culture 東華三院致力培養關愛機構文化,採取以員工為 本的人力資源管理策略,關懷僱員及其家屬。有 賴員工團結一心,本院成為一家廣為大眾認識、 Committed to nurturing a caring and loving corporate culture, TWGHs adopts a staff-oriented approach in human resources management, and cares about its employees and their family members. Thanks to the 推行人力資源措施以支援抗疫 Launching Human Resources Measures for Supporting the Anti-epidemic Services 本院增設特定的職位及薪酬措施,支援及推動員 工參與與2019 冠狀病毒病相關的服務,包括於 本院承辦的啟德郵輪碼頭社區隔離設施,增設職 位及招聘員工;為2019 冠狀病毒病確診者的陪 診服務提供額外人力支援;就東華三院寰宇殯儀 館為2019 冠狀病毒病確診先人提供瞻仰遺容等 殯儀服務,特設辛勤津貼、逾時工作津貼、仵工 特別服務收費,以及感染2019 冠狀病毒病的病 假,推動員工擔任相關服務工作。為紓緩疫情期 間的人手壓力,本院亦就社會服務科員工的內部 替假工作提供特別薪金安排。此外,本院亦於醫 療衞生服務單位增設人手,提供新冠疫苗接種服 務,為支援「2019 冠狀病毒病疫苗接種計劃」 及確診住院病人中醫特別診療服務的醫護人員設 立辛勤津貼,以及為網上中醫服務設立特別獎金 計劃。 為響應政府於2022年舉行的全港「防疫服務包」 包裝及派發大行動,本院於一天內動員逾300 名 員工,組成東華抗疫義工團隊,參與「防疫服務 包」的包裝工作及分發予不同地區的市民。 縱使疫情持續,本院亦積極於可行的情況下,加 強各項防疫及衞生措施,更新員工參與活動的 防疫指引,使員工於出席活動時得到更安全的保 護。福利活動包括員工保齡球賽、員工足球隊集 訓開展儀式、東華三院廟宇及文化一日遊、員 工龍舟隊及足球隊周年聚餐、香港主題樂園度 假、員工龍舟隊集訓開展儀式及不同的興趣班 等,藉以連繫董事局成員、管理層及員工,推廣 東華三院的關愛文化。 為感謝員工在這超過兩年的抗疫路上一直緊守崗 位,維持東華三院服務運作正常,董事局特別向 超過18,000 位員工送上「東華感謝您」心意包, 亦不時為總部同事及單位員工派發「打氣禮物 籃」,為大家打打氣。 The Group created new posts and put in place special incentive measures to support and motivate staff members to undertake COVID-19 related services. Such initiatives included the creation of new posts and staff recruitment for the community isolation facility operated by TWGHs at the Kai Tak Cruise Terminal; providing additional manpower support for the escort services for the COVID-19 patients; granting hardship allowance, overtime allowance and enhanced service charging rates for undertakers and sick leave for those infected to motivate funeral staff at TWGHs Global Funeral Parlour to offer relevant services for COVID-19 deceased cases; providing special pay arrangements for internal relief work for Community Services Division to relieve manpower shortage. In addition, new posts were created in medical and health services units for the COVID-19 vaccination services. Hardship allowances were granted to the medical staff providing support to the "COVID-19 Vaccination Programme" and Chinese medicine consultation services for COVID-19 in-patients. A special incentive payment scheme was also introduced for the Chinese medicine practitioners delivering online consultation services. In support of the Government’s initiative of a territory-wide packaging and distribution of the “anti-epidemic service bags” in 2022, TWGHs mobilised over 300 staff members within one day to form a Tung Wah Volunteer Team to assist in the packaging and distribution of “antiepidemic service bags” in various districts. TWGHs proactively engaged its staff amidst the COVID-19 pandemic by strengthening the precautionary and hygiene measures and updating the anti-epidemic guideline for staff members attending various events in order to enhance the health protection for them. Substantial efforts were made in organising a wide range of welfare activities for staff, including Staff Bowling Tournament, Staff Football Team Kickoff Ceremony of Practice Session, TWGHs Temples and Culture Tour, Staff Dragon Boat and Football Team Annual Gathering, Theme Park Staycation, Staff Dragon Boat Team Kick-off Ceremony of Practice Session and various interest classes, to connect Board Members, management and staff to promote the Group’s culture of care. To express the Board’s gratitude for the relentless support, hard work and contributions of the staff during the pandemic, the Board Members distributed gift packs to over 18,000 staff members. In addition, the gifts packed in “Cheer Baskets” were distributed to the staff of the Administration Headquarters and various service units. 馬清揚主席於政府的2022年「防疫服務包」 大行動義工嘉許典禮代表本院接受感謝狀。 Mr. MA Ching Yeung, Philip, the Chairman, received a Certificate of Appreciation on behalf of TWGHs at the award ceremony in recognition of the participation in the packaging and distribution of "anti-epidemic service bags" organised by the Government in 2022. 感謝狀 Certificate of Appreciation
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