員工關係及發展 EMPLOYEE RELATIONS AND DEVELOPMENT 168 營造良好的溝通環境 Providing an Enabling Environment for Communication 東華三院設有一套完善的員工諮詢機制，包括員 工諮詢委員會、員工福利委員會及員工退休計劃 管理委員會，鼓勵員工向管理層積極表達意見及 提出建議，務求優化各項現行措施。除諮詢機制 外，員工亦可透過意見收集箱及其他正式或非正 式的分享會，在他們所屬的專業領域表達意見。 社交媒體的發展瞬息萬變，本院積極開拓及善用 多元化的溝通渠道，透過不同的社交平台發放 東華三院的最新資訊，包括設立「東華 • 家」員 工Facebook 專頁，與同事分享最新的員工關係 及福利活動、生活小貼士及員工活動花絮等資 訊，亦設立「東華 • 家」YouTube 頻道，上載與人 力資源相關的短片，增加員工之間的凝聚力。人 力資源科亦與資訊科技科合作，開發手機應用程 式，於2023 年第一季分階段推出，讓員工隨時 隨地可收取員工訓練及福利的資訊。為加強員工 的歸屬感，東華三院自2011 年起定期發布員工 電子通訊《東華 • 家》，讓員工回顧活動的精彩時 刻和掌握人力資源資訊，內容涵蓋機構成就、人 事管理、培訓及發展計劃、員工關係及福利活動。 本院因應員工編制增長，於本年度再次檢討及 修訂「長期服務旅遊評選獎勵計劃」，以資助更 多得獎員工與親友同遊，連同一系列的長期服務 獎、榮譽退休獎及員工榮休旅遊獎，本院合共頒 發超過1,800 個獎項，以表揚長期服務及工作表 現良好的員工。受限於全球疫情及旅遊管制，本 年度「長期服務旅遊評選獎勵計劃」的外遊期限 順延，並擴闊旅遊範疇至本地遊(包括本地旅行 團、宅度假和本地郵輪旅遊團/遊輪公海等)及到 澳門旅遊，讓獲獎員工能夠更靈活計劃旅程。 TWGHs has a well-established staff consultative mechanism, comprising the Staff Consultative Committee, the Staff Welfare Committee and the Staff Retirement Schemes Management Committee, to encourage staff members to voice their opinion and make suggestions for optimising current measures. In addition, staff members may express their views relating to their professional fields through opinion boxes as well as other formal or casual sharing sessions. In light of the rapid development of social media, TWGHs is maximising the use of diversified communication channels, including social media platforms, to disseminate updated information and announcements of TWGHs. For instance, the Staff Facebook Page “Tung Wah +” was set up to share the latest information about staff relations, welfare activities and useful tips for healthy lifestyle and well-being. The “Tung Wah +” YouTube Channel was also launched to share TWGHs human resources related videos and enhance the bond amongst staff members. In collaboration with the Information Technology Division, a mobile app for staff members was developed by Human Resources Division and launched in phases from the 1st quarter of 2023, enabling them to access staff training and welfare information without physical and time limitations. With an aim to enhance staff members’ sense of belonging, the Tung Wah + e-newsletter has been published for staff members on a regular basis since 2011. The e-newsletter shares activity highlights and keeps the staff posted on the latest human resources information, such as corporate achievements, personnel management, training and development programmes, staff relations and welfare activities. In consideration of the continued growth in staff establishment, the “Long Service Travel Panel Award Scheme” was reviewed and revised again this year to sponsor trips for more staff and their family members or friends. Including a number of Long Service Awards, Retirement Awards and Travel Awards for Staff on Retirement, over 1,800 awards were granted to staff members in appreciation of their long-term service and outstanding performance. Given the global pandemic and corresponding travel restrictions, the Group extended the travel period and expand the types of travel for the “Long Service Travel Panel Awards Scheme” to local trips (including local tours/staycation/cruisecation) and trips to Macau this year, allowing greater flexibility for awardees in planning their trips. 「東華 • 家」員工Facebook 專頁 Staff Facebook Page "Tung Wah +" 成就和聲譽屢獲肯定的慈善機構。因此，本院致 力靈活地配合員工的個別發展需求，以提升員工 的工作熱誠，並與本院建立深厚的連繫。同時， 董事局及高級管理層積極投入院務工作和關顧員 工，感染員工將這份關愛推而廣之，用心服務受 眾。東華三院亦致力為員工帶來「家」的感覺， 提倡愉快工作環境，於年內舉辦各類型的員工福 利活動，例如聖誕聯歡會、主題樂園兩天遊及興 趣班，以加強員工對機構的歸屬感，並推動跨部 門合作與共融。 solidarity of staff members, the Group has become a well-recognised, reputable and successful charitable organisation. Therefore, the Group is flexible when it comes to addressing the development needs of individual staff, as it engages them to work passionately with a profound connection with the organisation. In addition, the caring attitude and proactive involvement of the Board and senior management have encouraged staff members to spread the caring spirit, thus motivating them to serve the community wholeheartedly. TWGHs also strives to create a feeling of “being at home” to enhance the level of happiness-atwork for its staff members. A wide variety of staff welfare activities were organised throughout the year, such as a Christmas Party, 2-day theme park staycation tours and interest classes, to strengthen the staff’s sense of belonging to the Group, and to promote cross-departmental integration and cooperation.
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