醫療衞生服務 MEDICAL AND HEALTH SERVICES 42 A new appointment booking system, Interactive Voice Response System (IVRS), was adopted to enhance service experience and avoid long queuing for appointment at Chinese Medicine General Outpatient Clinics. The System was launched in July and August 2022 for Tung Wah Hospital Chinese Medicine General Outpatient Clinic and Kwong Wah Hospital Chinese Medicine General Outpatient Clinic respectively. Patients can make an appointment for the next 24 hours over the phone. A new online feature was launched in August 2022 for patients of TWGHs Chinese medicine clinics to refill the Chinese medicine prescriptions via TWGHs Corporate Mobile Application (APP). Patients with eligible prescriptions can now place orders for refill of raw herbs, decoction and Chinese medicine granules, and settle the medication fees with a credit card or Faster Payment System (FPS) via the APP. The refill medication can be collected by patients at designated clinics or delivered to designated addresses by couriers at patients’ own cost. TWGHs will continue to enhance the online patient services and make its medical services more convenient to patients. 為提升服務體驗及方便服務使用者隨時隨地以電 話進行預約，毋須親赴門診部排隊輪籌。市民可 透過電話，致電「中醫普通科門診部電話語音預 約服務」預約未來24 小時中醫內科及骨傷科的 診症名額。該系統分別於2022 年7 月及8 月在 東華醫院中醫普通科門診部及廣華醫院中醫普通 科門診部啟用。 本 院 於2022 年8 月 推 出 透 過 東華三院企業流動應用程式(APP) 重 配中藥處方的新功能。持有效處方的 中醫診所病人可透過APP線上下單 重配中草藥、煎劑及中藥顆粒，選擇 於中醫中心藥房自取或自費派遞至指 定地點，並以信用卡或快速支付系 統(FPS) 繳付費用。本院會持續提升 線上服務，為病人帶來更便利的醫療 服務。 中醫普通科門診部電話語音預約服務 線上重配中藥處方服務 Launch of Chinese Medicine General Outpatient Clinic Appointment Service Launch of Online Chinese Medicine Prescription Refill Service In line with the corporate direction of the Hospital Authority, the Group’s hospitals, including Tung Wah Hospital, Kwong Wah Hospital, Tung Wah Eastern Hospital and TWGHs Wong Tai Sin Hospital put in place a variety of “Smart Hospital” initiatives, with an aim to improve operational efficiency by means of advanced technology, and in turn, to focus on patient care for enhancing service quality and treatment efficacy. Two robots have been in service at the Endoscopy Centre and Special Care Unit of Tung Wah Hospital since August 2022. The Robot at Endoscopy Centre provides information about hospital facilities and navigation services, including guiding patients to consultation and endoscopy rooms, showing a video on endoscopy procedures at the waiting area, and conducting staff training to enhance staff knowledge about various equipment. The Robot at Special Care Unit is responsible for delivering documents and materials. Meanwhile, it also provides information to visitors, and performs video visiting service and patrol service. The Hospital also broadcasts entertainment programmes through the robots to reduce the anxiety of patients. 配合醫院管理局「智慧醫院」的發展方向，本院 屬下醫院包括東華醫院、廣華醫院、東華東院及 東華三院黃大仙醫院推行多個「智慧醫院」項目， 希望運用科技提高運作效率，從而集中資源照顧 病人，提高服務質素及治療成效。 東華醫院內視鏡中心及特別治療部於2022 年8 月引入兩個機械人。內視鏡中心的機械人主要提 供設施資訊及導航服務，包括帶領病人前往診症 室和內視鏡室、於病人等候區播放影片、講解各 種檢查程序、以及播放員工培訓影片，加強同事 對各種儀器的認識及了解。在特別治療部的機械 人主要提供運送文件及物資的服務，並提供資訊 予訪客、視像探訪服務及巡視病房等工作。醫 院亦會透過機械人播放娛樂節目，減低病人的 憂慮。 東華三院屬下醫院邁向「智慧醫院」 東華醫院 TWGHs Hospital Striving towards“Smart Hospital” Tung Wah Hospital 機械人於2022 年8 月正式登陸 東華醫院內視鏡中心及特別治 療部。 Robots have been in service at Endoscopy Centre and Special Care Unit of Tung Wah Hospital since August 2022.
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