The Corporate Communications Division is responsible for both the internal and external communication initiatives and strategies of the Group. The Division is dedicated to enhancing the Group’s positive image and transparency by building links with different stakeholders via various channels and branding activities. Sustaining a strong relationship with the media, the Division seeks to provide the public with adequate information on the Group’s diversified and continually updated services, as well as new developments through engagement and collaboration with various media.
The Division also supports and advises the Group on crisis management, taking timely actions in responding to incidents to minimise any possible adverse effects. The Division strives to enhance the status and popularity of TWGHs – the most well-established charitable organisation in Hong Kong evolving in pace with the local society – for greater public recognition and support by producing corporate publications, managing the TWGHs website content and collaborating project with external parties.
All external enquiries and requests, including those from the media, for information, shooting, performing voluntary services, and visits, are processed by the Division. Complaints and recommendations from the public and service users are handled in accordance with a set of well-established procedures.