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員工電子通訊《東華．家》
Staff e-Newsletter “Tung Wah +”
員工工作快樂指數意見調查
Staff Survey on Happiness-at-work
香港浸會大學歷史系助理教授鄺智文博士於行政人員午餐聚會活動中，分享東華三院的珍貴歷史
檔案及本院在日據時期的運作情況。
Dr. KWONG Chi Man, Assistant Professor of the Department of History of Hong Kong Baptist
University, shared the Historical Archives of TWGHs and presented how TWGHs sustained its services
during the Japanese occupation period at the Executive Lunch-and-Learn Gathering.
員工關係及發展
Employee Relations and Development
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員工心繫東華三院，以成為其中一分子而深
感自豪，在工作中找到熱誠和意義，自能成
為關愛文化的倡導者，與機構同步成長，向
著共同目標邁進。作為一個關愛僱主，東華
三院致力成為員工的第二個家，照顧員工在
不同人生階段的需要。同時，本院以東華精
神鼓勵員工推己及人，對待服務受眾猶如至
親，提供優質貼心服務。
To create strong bonding and build up a sense of pride for each TWGHs staff
member, helping them to discover the meaning and enthusiasm at work
will transform them to advocate the caring culture and thus share the same
goal with TWGHs. TWGHs is a caring and loving employer that acts as the
second home, and takes care of employees’ unique development needs in their
different stages of life. Staff members are nurtured with Tung Wah Spirit, which
encourages them to provide quality service by treating service users like their
next of kin – effectively putting themselves into others’ shoes.
員工培訓及發展計劃
Staff Training and Development Plans
東華三院自2011年起會定期發布員工電子通
訊《東華．家》，讓員工掌握最新及最貼心的
人力資源資訊，內容涵蓋機構成就、人事動
向、培訓及發展計劃、員工關係及福利活動。
各式各樣的溝通渠道已成功加強員工的凝聚力
和歸屬感。
東華三院致力為員工帶來「家」的感覺，營造
良好的工作環境，年中舉辦各類型的員工培訓
及福利活動，例如員工聖誕聯歡會、短線旅行
團、興趣班、員工周年聯歡晚會及行政人員聚
餐等，以增強員工對機構的歸屬感和熱誠，並
推動跨部門合作與共融。本院亦藉「員工工作
快樂指數意見調查」，收集員工對工作環境、
員工關係及福利活動或計劃的意見，以便制
訂適當的員工福利及服務。本院因應員工編制
增長，於本年度檢討長期服務旅遊評選獎勵計
劃，資助更多得獎員工與親友同遊；並加上一
系列的長期服務獎及榮譽退休獎，合共頒發超
過1,950個獎項，以表揚長期服務及工作表現
良好的員工。
To promote the sense of belonging and enhancing staff engagement, a staff
e-Newsletter titled “Tung Wah +” has been disseminated to staff members on a
regular basis since 2011 so as to keep them posted on the latest human resources
information such as corporate achievements, personnel issues, training and
development programmes, staff relations and welfare activities. The wide spectrum
of communication channels has enhanced staff commitment and promoted their
sense of belonging.
TWGHs takes a proactive stance on creating a sense of “Home” and a better work
environment for its staff members. A wide variety of staff training and welfare
activities were organised throughout the year, such as Staff Christmas Party, outings,
interest classes, Staff Annual Dinner, Executive Lunch-and-Learn Gatherings, etc.
to strengthen their sense of belonging and enthusiasm, and to promote cross-
departmental cooperation and integration. A Staff Survey on Happiness-at-work
was conducted this year to gauge the level of staff satisfaction on their working
environment and capture their feedback on staff relations and welfare activities or
schemes, so that the management can develop appropriate benefits and services
based on the findings. In consideration of the increase in staff establishment, the
Long Service Travel Panel Award Scheme was reviewed this year to sponsor more
staff members to travel with family members or friends. Together with a series of
Long Service Awards and Retirement Awards, over 1,950 awards were granted in
appreciation of the loyalty and commendable service of outstanding TWGHs staff
members.